Privacy Policy

Account and workspace information, such as your name, email address, organization details, and authentication information.

Customer interview content, including questions, answers, transcripts or recordings when applicable, extracted evidence, quotes, metrics, case-study drafts, approvals, and related workflow data.

HubSpot CRM data that you authorize Nevoro to access. The current integration reads Companies and Contacts, uses actual Company–Contact associations, and writes only Nevoro-owned story/workflow metadata to Company records. It does not access Deals or Tickets.

Support and sales information you submit to Nevoro, such as messages, company details, and contact information.

Technical information needed to operate and secure the service, such as request, error, and diagnostic information.

To provide authentication, workspaces, interviews, evidence extraction, case-study generation, review, approval, marketing-asset generation, HubSpot synchronization, and support.

To maintain the evidence chain between original interview answers and generated customer-proof content.

To troubleshoot, secure, maintain, and improve the service and to communicate about support, service changes, or account matters.

Nevoro may use configured AI and speech-processing providers to help transcribe customer responses, extract evidence, assess whether outcomes are supported, and generate drafts. The product is designed so important claims remain traceable to source interview material and require human review before publication or use.

Nevoro relies on service providers for functions such as hosting, database and authentication, email delivery, CRM connectivity, and AI or speech processing. These providers process information as needed to deliver those functions.

When you connect HubSpot or another third-party service, that provider's own terms and privacy practices also apply to your use of that service.

Nevoro retains information for as long as reasonably needed to provide the service, maintain business and security records, resolve disputes, and meet applicable legal obligations. You may contact support@nevoro.in to request assistance with account or data deletion. Some information may remain for a limited period in backups, security records, or records Nevoro is required to keep.

Nevoro uses technical and organizational safeguards intended to protect service data. HubSpot OAuth tokens are handled server-side, and stored HubSpot token material is encrypted by the application before database persistence. No internet service can guarantee absolute security.

Depending on where you live, you may have privacy rights relating to access, correction, deletion, or restriction of personal information. Contact support@nevoro.in with a request and Nevoro will respond as required by applicable law.

Nevoro may update this Privacy Policy as the service changes. The current version will be posted on this page. For privacy questions, contact support@nevoro.in.