Terms of Service

Last updated: October 2026

These Terms govern business use of Nevoro. By creating an account or using the service, you agree to these Terms.

1. The service

Nevoro is a business software service that helps teams identify customer-story opportunities, conduct customer interviews, extract evidence, create case-study drafts, support customer review and approval, and generate marketing assets from approved proof.

2. Accounts and authorized use

You are responsible for maintaining accurate account information, protecting access to your account, and using Nevoro only for lawful business purposes. You must have the authority to connect any CRM account, workspace, customer data, or third-party service you connect to Nevoro.

3. Customer interviews and content

You are responsible for obtaining any permissions or consents required to invite interview participants and to record, process, publish, or otherwise use customer responses, quotes, results, logos, names, or other customer content. You retain responsibility for deciding what content is ultimately approved and published.

4. AI-generated and assisted output

Nevoro uses automated tools to assist with transcription, evidence extraction, assessment, drafting, and content generation. Automated output can be incomplete or incorrect and must be reviewed by a human before use. Nevoro is designed to keep important customer-proof claims traceable to source interview material; you remain responsible for final approval and publication decisions.

5. HubSpot and third-party integrations

When you connect HubSpot, Nevoro uses the permissions you authorize to provide the integration. The current HubSpot integration reads Companies and Contacts and writes only Nevoro-owned Company story/workflow metadata. Deals and Tickets are not accessed. Third-party products are governed by their own terms and availability.

6. Pricing and credits

Current public pricing and plan details are shown at nevoro.in/pricing. Standard plans are described as story-credit purchases rather than recurring subscriptions, unless a different commercial arrangement is expressly agreed. Trial and purchased-credit rules shown on the pricing page form part of the applicable plan description.

7. Acceptable use

You may not use Nevoro to violate law, infringe another person's rights, submit content you are not authorized to use, attempt unauthorized access, interfere with service security, distribute malware, or misrepresent fabricated customer evidence as genuine customer proof.

8. Intellectual property

Nevoro and its software, design, branding, and underlying technology remain the property of Nevoro or its licensors. You retain rights you already hold in content you submit. You grant Nevoro the limited rights needed to process that content to provide, secure, and support the service.

9. Service changes and availability

Nevoro may improve, modify, or discontinue features as the product evolves. The service may occasionally be unavailable because of maintenance, provider outages, security events, or other operational reasons.

10. Disclaimers and responsibility

Nevoro is provided on an as-available basis to the extent permitted by law. Nevoro does not guarantee that automated output will be error-free or suitable for every business purpose. You are responsible for reviewing evidence, customer permissions, generated content, and final published materials.

11. Suspension or termination

Nevoro may restrict or suspend access when reasonably necessary to address security, abuse, legal, or material terms violations. You may stop using the service at any time and may contact support for account-related assistance.

12. Changes and contact

Nevoro may update these Terms as the service changes. The current version will be posted on this page. Questions about these Terms can be sent to support@nevoro.in.